Mrs. Karlene Waugh, BSc

Assistant Vice President - Business Operations

A results-focused professional with a passion for efficiency and effectiveness, Mrs. Karlene Waugh holds the post of Assistant Vice President – Business Operations for the Victoria Mutual Building Society. In this capacity, Mrs. Waugh plays a pivotal role in the design & alignment of business objectives to products, process & technology, standardisation of business processes, increased automation of process controls and compliance to internal controls throughout the VMBS Branches & Representative Offices.

Mrs. Waugh’s journey in the financial industry started in 1992 at VMBS in the capacity of Teller at the Half Way Tree Branch. She has since progressed through the organisation, serving in various positions through to her current role. These positions include Supervisor – Branch Accounting, Customer Service Representative and Teller, Assistant Manager – Systems and Methods and Assistant Manager – Half Way Tree Branch.

With over 20 years of experience in Building Society operations with proven competence in operations, policy & process improvement, Mrs. Waugh holds a BSc. in Management Studies (Hons.) from the University of West Indies (Mona). She also has formal training in credit Administration, Lean Six Sigma, Job Evaluation, Change Management and certification in Applied Project Management administered by Project Management Global Institute and Financial Advisory administered by JIM.